Privacy Policy

Account and Order Data

VPNUB does not require an email address to register; a username and password are sufficient. Account identifiers and authentication data are used for login, identifying subscription ownership, and handling account requests. An email address is not required for registration. If a user voluntarily provides an email address or other information in a support ticket, it is used only to communicate about and verify that request.

Order records include the selected plan, order status, amount, payment channel, and transaction reference. They are used to activate services, verify payments, process refunds, and resolve disputes. Data usage and subscription status are used to apply plan rules, not to infer browsing interests. Do not include passwords, payment credentials, or complete subscription links in support tickets.

No-Logs Policy and Operational Data

VPNUB follows a no-logs policy: it does not record which websites users visit through international routes, retain browsing history, browsing content, or DNS query history, or create records linking users to the websites they visit.

Connection logs are not retained persistently. Temporary session state needed to maintain a connection is used only while the connection is being handled, then released when the session ends; it does not create a connection history that can be searched later. Account authentication, order, and aggregate usage records are handled separately from browsing logs and do not include destination sites.

Website analytics help assess page usage and improve navigation. They are aggregated by page, referral category, and device category, and are not linked to browsing activity on the network. Technical information needed to address website failures is limited to troubleshooting and excludes passwords, subscription credentials, and communications.

Cookies and Local Storage

The website may use cookies or browser local storage to save login status, language preferences, and essential interface settings, reducing repeated actions. Authentication status verifies current access permissions. Anyone with valid authentication information may be able to access the account, so take care when using shared devices.

Users can restrict cookies or clear website storage in their browser settings. After clearing it, they may need to log in again, and language and interface preferences may return to their defaults. Clearing browser data does not delete account, order, or support ticket records on the server.

Payment Processing and Data Sharing

VPNUB supports Alipay, WeChat Pay, and USDT. Payments are processed by the relevant third-party payment service or transaction network. VPNUB receives the results and reference information needed to verify orders and confirm payment; users are not asked to provide their third-party payment account passwords to this website.

Payment providers may handle transaction data under their own policies. Users should review the relevant privacy information before paying. Records of USDT transactions on the relevant public network are not removed when a VPNUB account is deleted. Except where necessary to provide the service or meet legal obligations, account data is not used to sell or exchange marketing lists.

Data Retention and Deletion Requests

Account data is retained while the account is active and for as long as needed to provide the services. Support ticket data is kept until the issue and any necessary review are resolved. Website analytics are retained only as aggregated results needed to improve the website. When the purpose for processing ends, relevant data should be deleted or de-identified rather than kept indefinitely just in case it may be useful.

Order and refund data may be retained for transaction verification, dispute resolution, or legal obligations; retention is limited to the relevant purpose. Users can log in to the panel and submit a request to access, correct, or delete account data through the support ticket portal. Account ownership must be verified before processing. Deletion may affect access to subscriptions and future services; any data that must be retained by law will be identified with an explanation.

Policy Updates and Questions

Updates to this policy will be published on this page, and the month at the top will be revised. Important changes to processing purposes, data categories, or user rights will be announced on the website or in the user panel. Where separate consent is required by law, updating this page does not replace that consent.

If you have questions about data use, retention, or deletion, submit a support ticket through the user panel and identify the relevant account and request. For service use and refund rules, see the Terms of Service.