Terms of Service

VPNUB provides international route connections, client software and subscription management for Windows / macOS / iOS / Android / Linux. Coverage includes 90+ countries / 220+ routes. Actual route availability is shown in the client and user panel.

This service is for lawful cross-border access and network acceleration. It does not include memberships, content licenses or payment eligibility for third-party websites. Connecting through a route does not grant permission to use a target platform; users must still follow that platform's rules.

No email address is required; you can create an account with a username and password. Keep your password and subscription link secure and do not share them publicly. If you notice unusual connections or exposed credentials, change your password promptly and report the issue through a ticket.

There is no limit on the number of devices connected at the same time when they are owned or managed by the account holder. An unlimited device count does not permit account sharing. You may not resell, rent out or give others access to your account, subscription link or routes, or arrange for multiple people to share them.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. Before choosing, review plan pricing, data allowances and billing methods. Monthly reset rules do not apply to data packages.

Users must comply with the laws and regulations where they are located and in any region involved in their use of the service. The service must not be used for unlawful purposes. Prohibited activities include cyberattacks, unauthorized access, distributing malicious software, fraud, intellectual property infringement and violations of others' privacy.

Do not disrupt the normal operation of routes, misuse another person's account or use automated activity to impair other users' connections. Users are responsible for confirming that the content they access and their activities are lawful, and for all use under their account.

Connection quality may be affected by local networks, carrier routing, device settings, maintenance and third-party platform rules. We do not guarantee that every route will always be available or that specific platforms, regional content libraries or content will remain accessible. If a connection issue occurs, try another route and submit a ticket.

VPNUB will take reasonable steps to address service failures but is not responsible for account, content or payment decisions made independently by third-party platforms. To the extent permitted by law, liability is limited for interruptions and indirect losses caused by factors outside this service. Nothing in these terms limits liability where the law prohibits such a limitation.

You may request a full refund for any reason within 7 days of your first payment. To apply, sign in to the relevant account and provide the order details for the refund through a user panel ticket. You do not need to give a reason.

VPNUB will verify the order owner and first payment date, then provide progress updates in the ticket. Do not include your password or subscription credentials in a ticket. Processing time depends on the payment provider, so no fixed arrival time is guaranteed. Once a refund is completed, the benefits associated with that order end. Other rights provided by law are unaffected.

VPNUB may restrict connections, suspend or terminate accounts for reselling or sharing access, unlawful use, attacks on the service or other serious violations of these terms. Except in urgent cases or where required by law, we will explain the reason through the user panel. Users may raise an objection by submitting a ticket. Account action does not automatically cancel refund rights available under the law or these terms.

Changes to these terms will be posted on this page with an updated date. Changes affecting important user rights will also be announced through the user panel. Changes will not retroactively reduce refund rights for orders already placed. If you have questions about a change or do not accept it, stop making new use of the service and contact us through a ticket.